| Dealing with Conflict |
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| MAINTAIN YOUR ASSERTIVENESS AND LEAD THE INTER-ACTION |
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| LEARN HOW TO: |
- be firm but fair
- understand the other side
- avoid aggressive responses
- reduce aggression in others
- negotiate agreement
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| AIM TO: |
- build confidence and make assertive impressions
- get the other person to reflect your behaviour
- communicate clearly and directly
- establish compromise
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| ESTABLISH: |
- yourself and gain respect
- cooperation
- wider perspectives
- win/win results
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| OBJECTIVES |
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| The seminar enables participants to: |
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| Deal with behaviour |
- choose assertive behaviour
- handle submissiveness in others
- reduce aggressive reactions in others
- develop self-awareness and raise the level of their own assertiveness
- get the other person to reflect their assertiveness
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| Improve relationships |
- make assertive impressions
- manage the perception of others
- be objective and show empathy
- create cooperation
- seek win/win results
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| Lead |
- take control and lead the inter-action
- establish oneself and inter-act firmly
- manage perception and be constructive
- question, listen, summarise and communicate assertively
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| Manage conflict |
- enable the other person to think more clearly
- be objective and understand his/her perception
- negotiate
- agree
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